MARGOT JEWELLERY LONDON LTD.

At Margot Jewellery London Ltd, we are committed to protecting the privacy and security of our clients, customers, and site visitors. We understand that your personal data is important, and we handle it with care, transparency, and in accordance with UK data protection laws.

Who We Are

Margot Jewellery London Ltd is the data controller responsible for your personal data. If you have any questions, you can contact us at:
Email: info@margot.london

How We Use Your Personal Information

We collect and use your information for several key purposes:

1. To Process and Fulfil Your Orders

• We need your name, address, email, and phone number to process and deliver your purchases.
• Your payment details are processed securely through third-party payment providers and are not stored by us.

2. To Improve Your Experience

• We collect data such as your IP address, browser type, device type, and usage of our website to better understand how visitors interact with our site.
• This helps us to improve functionality, test systems, and design a better experience for you.
• Where possible, this data is anonymised and used in aggregate form.

3. To Provide Bespoke Services

• For personalised jewellery or casting services, we may need to securely store sensitive information (e.g., measurements, design specifications, or moulds).
• We only retain this data with your permission and solely for the purpose of fulfilling your current and future orders.
• You can request us to return or destroy this information at any time — just contact us.

4. Marketing and Communications

• With your consent, we may contact you by email or post about new collections, exclusive promotions, or events at Margot Jewellery London.
• You can opt out of marketing at any time by clicking “unsubscribe” or contacting us.

5. Advertising and Analytics

• We advertise using platforms like Google, Meta (Facebook/Instagram), and others. These platforms use cookies, tags, pixels, and mobile IDs to serve relevant ads and track performance.
• This may include profiling or remarketing based on your interaction with our website or ads.

Who We Share Your Information With

We never sell your personal data. We only share it when necessary, and with trusted third parties, including:

• Payment processors (e.g. PayPal)
• Delivery and courier services
• IT service providers and website hosts
• Marketing platforms (with your permission)
• Legal or regulatory bodies (e.g., to prevent fraud)

Where legally required, or to protect our rights, we may share your data with fraud prevention agencies, credit reference bodies, or law enforcement.

Keeping Your Information Secure

We use secure systems, encryption, and limited access controls to protect your data.

• Our website uses HTTPS and SSL technology
• Payment details are encrypted and processed by PCI-compliant providers
• Sensitive client data (e.g., bespoke casting details) is stored securely and only accessed when needed for your order

How Long We Keep Your Data

We retain your data:

• For as long as you have an account or ongoing relationship with us
• For as long as necessary to fulfil your order(s)
• For legal, regulatory, or accounting purposes (e.g. tax records)
• To retain design or mould information for potential re-orders, unless you request otherwise

If you wish for us to destroy any personal or sensitive information (such as casting materials or sizing data), please contact our team and we’ll arrange for secure return or destruction.

Your Rights Under UK Data Protection Law

You have the right to:

• Be informed about how your data is used
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal exceptions)
• Object to or restrict processing
• Opt out of marketing communications
• File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, contact us via:
Email: [Insert Email]
Phone: [Insert Number]

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve site performance
• Analyse how you use our site
• Show you relevant ads on social platforms and search engines

You can manage cookie preferences through your browser settings. 

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website. If any significant changes are made, we will notify you via email or a notice on our website.