SHIPPING POLICY

MARGOT JEWELLERY LONDON LTD.

At Margot Jewellery London Ltd, we offer secure and reliable delivery options across the UK and internationally.

Shipping Locations

We ship to:

• The UK
• Selected international destinations (contact us if unsure)

Delivery Timeframes

All jewellery is handmade or carefully prepared to order. Typical timeframes are:

Item Type

Preparation Time

Delivery Time (UK)

Delivery Time (International)

In-stock items

1–2 business days

2–4 business days

7–14 business days

Custom/bespoke

2–4 weeks

2–4 business days

7–14 business days

We will keep you informed throughout the process.

Delivery Costs

Delivery charges are calculated at checkout and depend on location and shipping method selected.

Duties & Taxes

International customers are responsible for:

• Import duties
• Customs fees
• Local taxes

Please check with your local customs office before ordering.

Delivery Delays

Delays may occur due to:

• Public holidays
• Strikes
• Customs processing
• Weather

We are not liable for delays outside our control, but will assist in tracking and updating your delivery.

Lost or Damaged Items

Please report any lost or damaged parcels to us within 14 days of expected delivery.

 

RETURNS POLICY

MARGOT JEWELLERY LONDON LTD.

At Margot Jewellery London Ltd, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.

Your Legal Right to Cancel

For most non-bespoke products purchased online, you have a legal right to change your mind and cancel your order within 14 days from the date you receive it.

Products You Cannot Return

Please note, we cannot accept returns or offer refunds on:

• Bespoke or custom-made items
• Personalised or engraved jewellery
• Earrings (due to hygiene reasons)
• Items returned more than 14 days after delivery
• Negligent damage to items

How to Return an Item

To start a return, please contact us within 14 days of delivery:
Email: info@margot.london

You’ll need to return the item to us within 14 days of notifying us. Return postage costs are your responsibility, unless the item is faulty (which will require evidence upon delivery date).

We recommend using a tracked and insured postal service. We are not responsible for lost or damaged returns.

Condition of Returned Items

Items must be returned in their original packaging, unused, and in resaleable condition. We may reduce your refund if:

• The item is damaged or worn
• Packaging is missing or damaged
• Accessories (e.g. gift boxes) are missing

Refunds

Refunds are processed within 14 days of receiving your return (or proof of return). We will refund the original payment method. Shipping fees are non-refundable unless the item is faulty.

Repair Returns

All repairs will be handled on individual case by case basis. Based on our Returns Policy, we will review the faulty or damaged item - we take no responsibility for shipping costs and insurance. If the item has been damaged by us as the manufacturer or in transit, with proof provided – we will carry the cost of the shipping on this return.